Welcome to Oxheads! By accessing and using our website, you agree to the following terms and conditions, which govern the use of our services and the sale of our products. Please read these terms carefully, as they outline your rights and obligations when shopping with us.
1. Orders and Payments
All orders placed through Oxheads are subject to acceptance and availability. Upon placing an order, you will receive a confirmation email to acknowledge that your order has been received. However, this does not signify acceptance of the order. We reserve the right to refuse or cancel any order at our discretion.
Cash on Delivery (COD): We offer the convenience of cash on delivery (COD) for all orders. Payment is required in full at the time of delivery. Please ensure you have the exact amount ready, as our delivery personnel may not carry change.
2. Shipping and Delivery
We aim to process and dispatch all orders as quickly as possible. Our standard shipping time is 5-7 working days, but delivery times may vary depending on your location, unforeseen delays, or logistical challenges. We are not responsible for delays caused by external factors, such as weather conditions or courier service issues.
Shipping fees, if applicable, will be calculated at checkout. Once your order has been dispatched, you will receive a tracking number so that you can monitor the progress of your delivery.
3. Returns and Exchanges
At Oxheads, we want you to be completely satisfied with your purchase. If for any reason you are not, you can exchange or return any item within 14 days of delivery, provided the following conditions are met:
- The item must be unworn, unwashed, and in its original packaging.
- All tags must be attached, and the item should be in the same condition as when it was received.
To initiate a return or exchange, please contact our customer service team. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Once your return is received and inspected, we will process the exchange or issue a refund as per your preference.
4. Intellectual Property
All content on the Oxheads website, including but not limited to text, graphics, logos, product designs, and images, is the exclusive property of Oxheads. Our designs, branding, and intellectual property are protected by intellectual property laws. You are not permitted to reproduce, distribute, or use any part of our content or products for commercial purposes without our explicit written permission.
Any unauthorized use of our intellectual property will be subject to legal action.
5. User Responsibilities
By using our website, you agree to provide accurate and complete information when placing an order. You are responsible for maintaining the confidentiality of your account information and restricting access to your account. Oxheads will not be liable for any loss or damage arising from your failure to safeguard your account credentials.
6. Limitation of Liability
While we strive to provide accurate and up-to-date information on our website, Oxheads does not guarantee the accuracy, reliability, or completeness of any content. We will not be held responsible for any errors or omissions or for any damages resulting from the use of our website or products.
7. Modifications to Terms
Oxheads reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website or services after such changes constitutes your acceptance of the updated terms. We encourage you to review this section periodically to stay informed of any updates.
8. Governing Law
These terms and conditions, and any disputes arising from them, will be governed by and construed in accordance with the laws of [your country], without regard to its conflict of law principles. Any legal action or proceeding related to the use of our website or products shall be brought exclusively in the appropriate courts of [your country].
9. Contact Us
If you have any questions or concerns regarding these terms and conditions, or if you need assistance with an order, please contact us at info@oxheads.com. Our customer service team is always here to help.